Get a free grab rail quote
Email us at rob@grabsafe.com.au with any question: quotes, funding, or whether a rail suits your bathroom. We reply within one business day.
Email us
Rob looks after enquiries, so a person reads your email rather than a call centre. If anything needs clarifying he'll get back to you within one business day; otherwise your details go straight to our partner installer to quote. For urgent hospital-discharge jobs, put "urgent" in the subject line.
Anything you email us, including OT scopes, photos or health details, is handled under our privacy policy and shared only with the installer who'll quote your job.
What to include in your email
To help the installer quote accurately the first time, let us know:
- Your name and suburb.
- How many rails you're thinking about (single, 2-3, or whole bathroom).
- How it's being paid for (private, NDIS, My Aged Care, SWEP, TAC, WorkSafe, DVA).
- A photo or two of the spot: a wider shot of the area, plus a closer one of the wall where you'd like the rail. This is the single most useful thing you can send. Phone snaps are perfect.
- Whether it's urgent (hospital discharge, imminent return home).
Anything you know about the wall (all optional)
None of this is essential, and there's no need to guess or look anything up. Just describe what you notice:
- Roughly how old the building is, if you happen to know.
- What the wall seems to be: brick, timber-framed, tiled, or a fiberglass shower surround.
- The knock test: tap the wall where the rail would go with your knuckle. Does it sound hollow, or solid and dull? That one thing says a lot about how to fix into it.
What happens next
- We check your enquiry and pass it to our partner installer. If anything needs clarifying first, we'll come back to you.
- The installer prepares a written quote, usually within 1-2 business days.
- Nothing starts until you approve the quote. Your contract, invoice and warranty are with the installer.
GrabSafe is a Melbourne grab-rail service. Installations arranged through GrabSafe are carried out by our independent partner installer: a local business holding its own ABN, public liability insurance, police check and WWCC. Your install contract, invoice and warranty are with the installer.
Reassurance
- Your details go to the installer quoting your job, and nowhere else. See our privacy policy.
- No sales calls.
- If you're enquiring on behalf of a parent or relative, that's fine. Just include their suburb.
Who to talk to
- Private / self-funded: email rob@grabsafe.com.au with the details above.
- NDIS (plan- or self-managed): email the OT's scope of works to rob@grabsafe.com.au.
- Support Coordinators: see our referrer page for the capability pack.
- Hospital discharge / urgent: email rob@grabsafe.com.au with "urgent, discharge" in the subject line and we'll prioritise.
Service area
Everywhere within 50 km of the Melbourne CBD, including suburbs that sit right on the 50 km line. That takes in the inner city, eastern, south-eastern, northern, western and bayside suburbs, and most of the outer growth corridors. Not sure if we cover you? Drop us an email.
