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Terms of service

Last updated: April 2026.

These are the terms that apply when you engage me to install grab rails. They're written in plain English on purpose. If anything here is unclear, email me at rob@grabsafe.com.au before you book.

1. Who these terms apply to

These terms apply between you (the customer, or the person booking on someone's behalf) and Rob's Grab Rails Melbourne (ABN available on request).

2. What I do

I install grab rails — in bathrooms, showers, toilets, and around the home — in Melbourne's eastern and south-eastern suburbs. I install permanent, fixed rails to AS 1428.1-2021. I don't install suction-cup bars, do bathroom renovations, or carry out work outside the scope of my quote.

3. Quotes and pricing

  • Prices shown on this website are indicative ranges, not fixed quotes. Your final price depends on wall type, rail selection, access, and scope.
  • I give you a fixed-price written quote by email before any work starts. That quote is valid for 30 days unless I tell you otherwise.
  • Private / self-funded prices are GST inclusive.
  • NDIS-funded work is GST-free under the ATO's rules for eligible disability supports. CHSP, HCP / Support at Home, SWEP, TAC, WorkSafe and DVA invoices are handled per the funder's requirements.

4. What's included

  • Site walkthrough and assessment.
  • The rail (Australian-made where possible; imported rails meet AS/NZS).
  • Fixings rated for the rail load.
  • Install to AS 1428.1-2021.
  • Load testing every rail before I leave.
  • Clean-up and rubbish removal.
  • Written invoice and sign-off (with funder paperwork for funded jobs).

5. What's not included (unless listed on the quote)

  • Wall reinforcement beyond standard noggings.
  • Tile repair if a rail is coming out. I work around tiles where possible; damage is rare but possible on old grout lines.
  • Structural work (opening walls, modifying framing).
  • Plumbing or electrical work.
  • Travel outside Melbourne's eastern and south-eastern suburbs.
  • Removing your existing rails if that's not in the scope.

6. Payment

  • Private / self-funded jobs: payment due within 7 days of invoice. Card (surcharge applies), bank transfer, or as agreed.
  • Funded jobs: I invoice your plan manager, funder, or NDIA-managed account as agreed at quote stage.
  • Payment plans are available for whole-bathroom packages on request before the job starts.

7. Warranty

  • Workmanship: I warrant my installation work for 12 months from the install date. If a rail I installed loosens, fails a load test, or otherwise isn't performing as it should because of how I installed it, I'll come back and fix it at no charge.
  • Rail (product) warranty: passes through from the manufacturer. Warranty length varies by brand — I'll tell you the manufacturer's warranty on the quote.
  • Not covered: damage from impact, misuse, or subsequent building works; issues caused by wall condition I couldn't reasonably assess (hidden termite damage, failed waterproofing, etc.); anything outside the scope of my installation.

8. Gap fees

For funded jobs, I quote to your OT's scope and there's no gap fee unless you've chosen an upgrade (e.g. a premium finish) that I've clearly listed on the quote. If the funder approves less than my quote, I'll tell you before I start — you can choose to cover the difference or adjust the scope.

9. Cancellations and rescheduling

  • Please give me at least 24 hours' notice if you need to reschedule or cancel.
  • If you cancel with less than 24 hours' notice, I may charge a small call-out fee for my travel and admin time.
  • If I need to reschedule (weather, illness, equipment), I'll give you as much notice as I can and won't charge you for the delay.

10. Your consumer rights

Nothing in these terms limits your rights under the Australian Consumer Law. Goods and services I provide come with consumer guarantees that can't be excluded. If my work fails to meet those guarantees, you're entitled to have it fixed, replaced, or refunded depending on the nature of the failure. If you have a concern, email me at rob@grabsafe.com.au and I'll work with you to resolve it.

11. Complaints

Please email me first at rob@grabsafe.com.au and I'll do my best to fix whatever's wrong. If we can't resolve it, you can contact Consumer Affairs Victoria at consumer.vic.gov.au or, for NDIS-related concerns, the NDIS Quality and Safeguards Commission at ndiscommission.gov.au.

12. Privacy

How I handle your information is covered in my privacy policy.

13. Governing law

These terms are governed by the laws of Victoria, Australia.

14. Changes to these terms

I'll update this page if anything changes. The "last updated" date at the top shows the current version. The terms that apply to your job are the ones in force on the day you accept my quote.

Contact

Rob's Grab Rails Melbourne · ABN available on request
Email: rob@grabsafe.com.au

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