For Occupational Therapists and Support Coordinators
You write the scope. I install it. No drift, no up-sell, no chasing quotes.
This page is a one-pager for allied-health professionals and support coordinators referring grab-rail work in Melbourne. Everything you need to assess me as an installer is below.
My capability pack
I keep a short PDF with my ABN, insurance, WWCC, police check, pricing, turnaround and AS 1428.1 install notes — handy to drop into a referrer file. Email me at rob@grabsafe.com.au and I'll send the current version the same business day.
Credentials
- Public Liability Insurance: fully insured. Current Certificate of Currency available on request.
- Workers' Compensation: current.
- Working With Children Check (WWCC): current Victorian card, number available on request.
- Police Check: current National Police Check, attestation available on request.
- ABN: available on request.
- NDIS: I accept plan-managed and self-managed work. For NDIA-managed participants, email me to check current registration status.
Full summary on my credentials page.
Turnaround
- Quote: I aim to reply within one business day of receiving the scope of works.
- Standard residential install: usually booked within the week of quote approval, subject to parts availability and my schedule. For anything outside that window I'll tell you at quote stage.
- Hospital-discharge / urgent: I prioritise if you mark the scope "urgent — discharge," but I'll only commit to a specific date once I've confirmed I can meet it.
How I quote funded work
- I quote against the OT's scope. Line items match the scope exactly.
- Where the scope is open (e.g. "horizontal rail, 800 mm, AS 1428.1 compliant"), I specify the rail brand and model on the quote.
- Where it's specific (e.g. "Canterbury Concepts studreach, 600 mm"), I quote that exact product.
- No gap fees unless explicitly listed on the quote for an upgrade the client has chosen.
What I install to
- AS 1428.1-2021 (every rail, every install).
- NDIS Home Modifications Guidance for Builders and Designers — wall reinforcement per spec (noggings, studs, 12 mm structural ply minimum).
- SWEP, TAC, WorkSafe Victoria, DVA, My Aged Care prescriber requirements (where applicable — email me to confirm any scheme-specific registration before you refer).
Paperwork after install
Within 48 hours of completion I send you (the OT) and the client:
- Install-complete confirmation.
- Photos of every fixing point.
- Load-test sign-off.
- Notice of any deviation from scope (rare; always cleared with you first).
- Invoice (to plan manager / participant / NDIA-managed account / SWEP / TAC / WorkSafe / DVA / self-pay — as agreed).
Single contact
- Email: rob@grabsafe.com.au (monitored business hours, 24-hour reply).
- Preferred for scope submissions: email with PDF attachment.
What I won't do
- Re-spec your scope of works unilaterally. If I see a clinical issue on the day (wall can't take the scoped rail, user feedback differs from scope), I ring or email you before making any change.
- Up-sell the client on extras during the install visit.
- Send unsigned-off work through invoicing.