For Occupational Therapists and Support Coordinators

This page is a one-pager for allied-health professionals and support coordinators referring grab-rail work in Melbourne. Everything you need to assess the arrangement is below.

GrabSafe is a Melbourne grab-rail service. Installations arranged through GrabSafe are carried out by our independent partner installer: a local business holding its own ABN, public liability insurance, police check and WWCC. Your install contract, invoice and warranty are with the installer.

Capability pack

We keep a short PDF with the installer's ABN, insurance, WWCC and police check details, plus pricing, turnaround and AS 1428.1 install notes. Handy to drop into a referrer file. Email us at rob@grabsafe.com.au and we'll send the current version the same business day.

Installer credentials

We require the following from any installer who carries out referred work, and can share current copies on request:

• Public Liability Insurance: Certificate of Currency available on request.
• Working With Children Check (WWCC): Victorian card, number available on request.
• Police Check: National Police Check, attestation available on request.
• Installer ABN: available on request; verify on ABR.
• NDIS: plan-managed and self-managed work accepted. Our partner installer isn't NDIS-registered, so please don't refer NDIA-managed participants to us.

If your client's plan changes management type mid-job, tell us early so we can flag whether we're still the right fit.

Summary on our credentials page.

Turnaround

• Quote: the installer aims to return a written quote within 1-2 business days of receiving the scope of works.
• Standard residential install: usually booked within the week of quote approval, subject to parts availability and the installer's schedule. Anything outside that window is flagged at quote stage.
• Hospital-discharge / urgent: prioritised if you mark the scope "urgent, discharge", with a specific date committed only once confirmed.

How funded work is quoted

• The installer quotes against the OT's scope. Line items match the scope exactly.
• Where the scope is open (for example "horizontal rail, 800 mm, to AS 1428.1"), the quote specifies the rail brand and model.
• Where it's specific (for example "Canterbury Concepts studreach, 600 mm"), that exact product is quoted.
• Any gap fee, or an upgrade the client has chosen, is itemised on the quote rather than raised later.

What installs follow

• AS 1428.1-2021: rails are fitted following the standard's dimensions and heights, or your exact scope.
• NDIS Home Modifications Guidance for Builders and Designers: wall reinforcement per spec (noggings, studs, 12 mm structural ply minimum).
• SWEP, TAC, WorkSafe Victoria, DVA and My Aged Care prescriber requirements (email us to confirm any scheme-specific registration before you refer).

Paperwork after install

The installer's standard completion pack, normally sent to you and the client within a couple of business days of the job finishing:

• Install-complete confirmation.
• Photos of the fixing points.
• Secure-fixing sign-off.
• Notice of any deviation from scope.
• The installer's invoice (to plan manager, participant, SWEP, TAC, WorkSafe, DVA or self-pay, as agreed).

If you need paperwork in a particular format or inside a set timeframe, tell us when you send the scope and we'll confirm with the installer before the job is booked.

Single contact

• Email: rob@grabsafe.com.au (monitored business hours; we aim to reply within one business day).
• Preferred for scope submissions: email with PDF attachment.

What we ask of our installer

These are the working rules we set out in our agreement with the installer. They're an independent business, so we can't guarantee their conduct on your behalf, but this is what we ask for, what we check, and what we'd act on if it slipped:

• No re-speccing your scope of works without talking to you first. If an on-the-day issue comes up (wall can't take the scoped rail, user feedback differs from scope), you should be contacted before anything changes.
• No up-selling the client on extras during the install visit.
• No work invoiced before it's signed off.

If a referred job doesn't go this way, tell us. We'd rather hear it and fix it than lose your caseload.

✉ Email us a scope Request capability pack